# july-uk

> Public Help Center articles for july-uk.

Use these links as concise, text-first sources for customer-facing support policies and FAQs.

Each linked article is the Markdown representation of the public Help Center article URL with `.md` appended.

## Articles

- [How do I "Set & Save"?](https://help-uk.july.com/en-GB/how-do-i-%22set-&-save%22-343922.md): There are two Set & Save offers. HOW DO I CLAIM THE SET & SAVE OFFER?. - Pick from our recommended luggage sets on the "Set & Save" page. The luggage set discount will apply automatically when you checkout.
- [Subscribe to our Newsletter!](https://help-uk.july.com/en-GB/subscribe-to-our-newsletter-343923.md): Kindly subscribe to our newsletter to be notified of any stock updates, as well as exciting launches and promotions!. Simply head to http://july.com and scroll to the bottom of the page. You will then find a sign up field to enter your email address.
- [All gone? When is this coming back in stock?](https://help-uk.july.com/en-GB/all-gone-when-is-this-coming-back-in-stock-343924.md): We understand how disappointing it can be to miss out! While we make every effort to ensure your favourite item is in stock, there may be times when we it may not be available. The best way to be kept in the loop with re-stocking items is to be subsc
- [Sustainability at July](https://help-uk.july.com/en-GB/sustainability-at-july-631725.md): We use recycled polycarbonate where possible for the shells. These materials are of the highest quality and durability so the luggage gets to travel for longer. This reduces the frequency and need of purchase significantly, making your July choice a
- [What are my payment options?](https://help-uk.july.com/en-GB/what-are-my-payment-options-343915.md): Online we accept Mastercard, Visa, American Express, ApplePay and GooglePay.
- [Where are my order details?](https://help-uk.july.com/en-GB/where-are-my-order-details-343914.md): The order confirmation you received at the time of purchase can be used as a tax receipt and has all our company details listed for tax purposes.
- [I need to make changes to my order!](https://help-uk.july.com/en-GB/i-need-to-make-changes-to-my-order-343913.md): If you need to make any changes to your order, please get in touch with our Customer Happiness Team within 12 hours of submitting payment. To submit a request, complete the Contact Us form and select category "Order Changes". We will respond as soon
- [Pre-Order Information](https://help-uk.july.com/en-GB/pre-order-information-997717.md): If an item is out of stock, but expected to be re-stocked soon, it may become available for pre-order. Pre-orders will be logged and shipping once stock becomes available on or around the date specified on the product page. If placing a pre-order and
- [When will I receive my order?](https://help-uk.july.com/en-GB/when-will-i-receive-my-order-343969.md): Free shipping for orders over £100, within the United Kingdom
- [Where's the rest of my order?](https://help-uk.july.com/en-GB/wheres-the-rest-of-my-order-343939.md): So you've received a package from July, but it seems like it might be missing a few things... Don't fret! Here's everything you need to know about your order. If it appears your order may be incomplete, we recommend checking inside the larger items t
- [What if my order is lost or damaged in transit?](https://help-uk.july.com/en-GB/what-if-my-order-is-lost-or-damaged-in-transit-343937.md): WHAT IS PREMIUM PACKAGE PROTECTION?. All orders automatically come with an additional cost added by default for "Premium Package Protection". This can be toggled on and off in your cart, and was implemented to protect your orders from any issues in t
- [What is the 100 Day Returns Policy?](https://help-uk.july.com/en-GB/what-is-the-100-day-returns-policy-343957.md): HOW DO 100-DAY RETURNS WORK?. We have designed our suitcases, bags, and accessories to be the perfect travel companions. However, if for whatever reason you decide that this is not the product for you, send it back to us within 100 days of placing yo
- [How do I return my order?](https://help-uk.july.com/en-GB/how-do-i-return-my-order-343958.md): If you decide that your July product isn’t for you, you can return or exchange it subject to the conditions of the 100 day returns policy. You can request a return postage label by selecting your region here. Please note that photo evidence will need
- [Set & Promotional Returns](https://help-uk.july.com/en-GB/set-&-promotional-returns-343960.md): SET & SAVE RETURNS. The Set & Save discounts are evenly divided across all items on your order. This is noted in your order confirmation. The available refund amount will be the price listed against the item you’ll be returning. This is a non-adjusta
- [Returning multiple items through ReDo](https://help-uk.july.com/en-GB/returning-multiple-items-through-redo-899685.md): When returning multiple packages, it's important to submit a separate return request for each one. This way, you'll receive a specific return shipping label for each package, ensuring that everything is processed correctly. By doing this, you can avo
- [Promotional Returns Policy](https://help-uk.july.com/en-GB/promotional-returns-policy-1243428.md): If purchasing during a promotion with this policy*, you agree to the below conditions. If you change your mind, you have 14 days from the day after receiving your order to return your order. Items must meet the conditions below:. Items must be unused
- [What are July's Warranty Policies?](https://help-uk.july.com/en-GB/what-are-julys-warranty-policies-343916.md): Our Warranty Policies at July cover manufacturing faults on our products for either a repair or replacement. If there is an issue with your July product and you believe it may be covered under the specific product's Warranty Policy, please reach out
- [Luggage - Limited Lifetime Warranty](https://help-uk.july.com/en-GB/luggage---limited-lifetime-warranty-343917.md): WHAT’S THE WARRANTY ON YOUR LUGGAGE?. All July luggage comes with a guaranteed limited lifetime warranty that covers a repair or replacement of your luggage. Manufacturing faults on wheels, zips, handles, nylon compression strap breakages and specifi
- [Travel Bags - Limited 5 Year Warranty](https://help-uk.july.com/en-GB/travel-bags---limited-5-year-warranty-343918.md): WHAT’S THE WARRANTY ON YOUR BAGS*?. Our Travel Bags are protected by a limited five-year warranty that covers a repair or replacement of your product. Manufacturing faults on zips and stitching are covered under this policy. The 5 year warranty does
- [Accessories - Limited 2 Year Warranty](https://help-uk.july.com/en-GB/accessories---limited-2-year-warranty-343919.md): WHAT’S THE WARRANTY ON YOUR ACCESSORIES?. Our Accessories* are protected by a limited two-year warranty, which means that if you have any manufacturing faults within two years from the original date of purchase, we’ll fix or replace it for you. The 2
- [Ancillary Item - Limited 2 Year Warranty](https://help-uk.july.com/en-GB/ancillary-item---limited-2-year-warranty-343920.md): The Carry On Pro is designed to be stored in overhead compartments when travelling. If the suitcase must be checked in due to airline conditions, the Snapsleeve and Power Bank must be removed as they could be confiscated by airline staff. Please note
- [Juliette Collection - Limited 2 Year Warranty](https://help-uk.july.com/en-GB/juliette-collection---limited-2-year-warranty-428843.md): WHAT’S THE WARRANTY ON THE JULIETTE COLLECTION?. Our Juliette Collection is covered by a 2 year warranty. On any manufacturing fault, July will repair or replace your product for you. The 2 year warranty does not cover any defects caused by improper
- [Wayfarer Collection - Limited 2 Year Warranty](https://help-uk.july.com/en-GB/wayfarer-collection---limited-2-year-warranty-3396865.md): WHAT’S THE WARRANTY ON THE WAYFARER COLLECTION?. Our Wayfarer Collection is covered by a 2 year warranty. On any manufacturing fault, July will repair or replace your product for you. The 2 year warranty does not cover any defects caused by improper
- [Limited Edition Everyday Tote - Limited 2 Year Warranty](https://help-uk.july.com/en-GB/limited-edition-everyday-tote---limited-2-year-warranty-466152.md): WHAT’S THE WARRANTY ON THE LIMITED EDITION EVERYDAY TOTES?. Our Limited Edition, Everyday Totes are covered by a 2 year warranty. On any manufacturing fault, July will repair or replace your product for you. The 2 year warranty does not cover any def
- [Luggage Covers - Limited 1 Year Warranty](https://help-uk.july.com/en-GB/luggage-covers---limited-1-year-warranty-502788.md): WHAT’S THE WARRANTY ON YOUR LUGGAGE COVERS?. Our Luggage Covers are protected by a 1 year warranty for manufacturing faults, that impact the functionality. The 1 year warranty does not cover any defects caused by transit damage, improper use, items t
- [Repair Policy](https://help-uk.july.com/en-GB/repair-policy-997708.md): Luggage Repair. Our luggage is designed to be easily repaired when the unexpected happens. If a repairable issue arises, we’ll gladly send replacement parts to your designated address along with detailed instructions, upon lodgement of a warranty cla
- [Is July's luggage within Airline Standards?](https://help-uk.july.com/en-GB/is-julys-luggage-within-airline-standards-343926.md): The July Carry On is where it all started for us. We designed it to maximise every millimetre of the allowable space in both the overhead bin and the gate sizer — and then expanded the range from there. Our Carry On range is designed perfectly in the
- [Does it fit under the seat?](https://help-uk.july.com/en-GB/does-it-fit-under-the-seat-343927.md): All of our Carry On luggage is designed to maximise your allowable space in the cabin. We designed these cases specifically with global travellers in mind. We have personally flown with almost every major domestic and International carrier with the c
- [What's the difference between each Carry On?](https://help-uk.july.com/en-GB/whats-the-difference-between-each-carry-on-343929.md): Beginning with our very first Carry On Classic, we've since developed an entire collection of suitcases designed to suit your every cabin-side need!
- [What's the difference between each Checked Luggage?](https://help-uk.july.com/en-GB/whats-the-difference-between-each-checked-luggage-343928.md): Our range continues to grow, as we now have an extensive range of luggage to fit all your Checked baggage needs!
- [Can I nest my luggage?](https://help-uk.july.com/en-GB/can-i-nest-my-luggage-343930.md): Our Classic and Light range has been designed so that each suitcase can be stowed inside perfectly for easy storage. This was done to also ensure that our shipping process can be streamlined. Less cartons, less shipping costs, less risk of being lost
- [Power Bank Safety](https://help-uk.july.com/en-GB/power-bank-safety-1103216.md): When using your Power Bank, safety should always be a top priority. These batteries are compact and efficient, but they can pose risks if mishandled. Overcharging, extreme temperatures, or physical damage can lead to overheating, leakage, or even fir
- [Is the power bank CCC certified?](https://help-uk.july.com/en-GB/is-the-power-bank-ccc-certified-2562685.md): While July has been certified to manufacture power banks with CCC certification, current units do not have the required marking for travelling within China. As these units were produced prior to the ban, we do not recommend bringing the power bank wi
- [Is the power bank CCC (3C) certified?](https://help-uk.july.com/en-GB/untitled-5872374.md): While July has been certified to manufacture power banks with CCC certification, current units do not have the required marking for travelling within China. As these units were produced prior to the ban, we do not recommend bringing the power bank wi
- [How do I store my July?](https://help-uk.july.com/en-GB/how-do-i-store-my-july-343961.md): All July Luggage and Soft Bags (excluding Everyday Range) come lovingly included with a beautiful calico dust bag to keep your July protected when not in use. We recommend keeping your items in a cool dry area to ensure the longevity of it's material
- [How do I clean my Everyday Tote?](https://help-uk.july.com/en-GB/how-do-i-clean-my-everyday-tote-343963.md): How do I clean my Everyday Tote?. The Everyday Range is designed to be the perfect companion through all the challenges of daily life. To keep it looking its best, spot-cleaning by hand is the easiest way to tackle marks and stains as they happen. To
- [Can I wash the Packing Cells?](https://help-uk.july.com/en-GB/can-i-wash-the-packing-cells-343965.md): You sure can!. Our packing cells are designed to be easily machine washable for convenient cleaning. To ensure the longevity of the materials, we recommend a cold wash and to avoid washing them with other garments to prevent any potential colour tran
- [Protecting my luggage](https://help-uk.july.com/en-GB/protecting-my-luggage-343966.md): While our products are designed to be as durable as possible, we now have a range of luggage covers available for extra peace of mind. Our Stretch Luggage covers are available in range of colours and fits for each of our suitcases. Alternatively, we
- [How to Take Care of Suede Juliette](https://help-uk.july.com/en-GB/how-to-take-care-of-suede-juliette-1778085.md): Suede’s soft, textured finish gives it a distinctive look, but it does require extra care. Regular maintenance will keep your suede bag looking its best over time. Storage Tips:. Care and Maintenance Tips:
- [How do I clean my Everyday Vacation Tote?](https://help-uk.july.com/en-GB/how-do-i-clean-my-everyday-vacation-tote-2408672.md): Storage Tips. Care and Maintenance Tips:. General Care Tips:
- [How Do I Take Care of the Carrier Range?](https://help-uk.july.com/en-GB/how-do-i-take-care-of-the-carrier-range-2486819.md): Care Instructions - Carrier Range. Storage Tips:. Care and Maintenance Tips:. General Care Tips:
- [How do I take care of the Wayfarer Collection?](https://help-uk.july.com/en-GB/how-do-i-take-care-of-the-wayfarer-collection-3396864.md): Care Instructions – Leather & Denim Bags. Storage Tips. Denim (Stain Removal). Leather
- [Getting Started with the Classics](https://help-uk.july.com/en-GB/getting-started-with-the-classics-343943.md): Congratulations on choosing the Classics, a family of luggage designed with our signature features to provide you the most seamless travelling experience. Let's give you a brief run through of what to expect with your July Suitcase. Included with som
- [Setting Up Your Classic Lock](https://help-uk.july.com/en-GB/setting-up-your-classic-lock-343944.md): Setting the code for your TSA lock, is as simple as can be. Quick note: once you set your lock, only you'll know how to get into your bag- no one else, not even us. We recommend noting down your code somewhere safe!. If you've forgotten your code or
- [The Power Bank](https://help-uk.july.com/en-GB/the-power-bank-343945.md): Here is everything you need to know about keeping your devices charged on the the go if you've purchased a Carry On Classic with Power Bank. The Carry On with Power Bank range each feature a dedicated, spring-loaded compartment to ensure your powerba
- [Care Instructions](https://help-uk.july.com/en-GB/care-instructions-343941.md): We've designed our luggage to be simple to look after, to keep them fresh for your next for your next adventure. To ensure the long-life of your suitcases, we recommend storing them in a cool dry place, inside the provided linen dust-bags. For effici
- [Warranty Information](https://help-uk.july.com/en-GB/warranty-information-343940.md): All July luggage comes with a guaranteed limited lifetime warranty that covers any defect on wheels, zips, handles, nylon compression strap breakages and specific cracks or breaks in the polycarbonate shell or aluminium bumpers. The extended warranty
- [An Introduction to Your Trunk](https://help-uk.july.com/en-GB/an-introduction-to-your-trunk-343949.md): Congratulations on choosing the Trunks, a family of luggage featuring a vintage inspired, latch-lock design to provide you with the most elegant travelling experience. Let's give you a brief run through of what to expect with your July trunks. Includ
- [Setting Up Your Trunk Locks](https://help-uk.july.com/en-GB/setting-up-your-trunk-locks-343950.md): Quick note: once you set your lock, only you'll know how to get into your bag- no one else, not even us. We recommend noting down your code somewhere safe!. If you've forgotten your code or can't access your luggage, let us know by reaching out here.
- [The Power Bank](https://help-uk.july.com/en-GB/the-power-bank-343946.md): If you've purchased a Carry On Trunk, our signature power bank will come included with your suitcase. Here is everything you need to know about keeping your devices charged on the the go. The Carry On Trunk features a dedicated, spring-loaded compart
- [Car Instructions](https://help-uk.july.com/en-GB/car-instructions-343948.md): We've designed our luggage to be simple to look after, to keep them fresh for your next for your next adventure. To ensure the long life if your trunk, be sure to store inside the included dust bag and keep stored in a cool, dry environment. The Chec
- [Warranty Information](https://help-uk.july.com/en-GB/warranty-information-343947.md): All July luggage comes with a guaranteed limited lifetime warranty that covers any defect on wheels, zips, handles, nylon compression strap breakages and specific cracks or breaks in the polycarbonate shell or aluminium bumpers. The extended warranty
- [An Introduction to The Light Family](https://help-uk.july.com/en-GB/an-introduction-to-the-light-family-343952.md): Congratulations on choosing the July Light Range, a family of luggage designed with our signature features to provide you the most seamless travelling experience. Let's give you a brief run through of what to expect with your July Suitcase. Twin bar
- [Setting Up Your Locks](https://help-uk.july.com/en-GB/setting-up-your-locks-343953.md): Quick note: once you set your lock, only you'll know how to get into your bag- no one else, not even us. We recommend noting down your code somewhere safe!. If you've forgotten your code or can't access your luggage, let us know by reaching out here.
- [Care Instructions](https://help-uk.july.com/en-GB/care-instructions-343954.md): To ensure the long life if your case, be sure to store inside the included dust bag and keep stored in a cool, dry environment. The Light Family can also be nested into each other to save space when you're taking a break from travelling!. Our polycar
- [Warranty Information](https://help-uk.july.com/en-GB/warranty-information-343956.md): All July luggage comes with a guaranteed limited lifetime warranty that covers any defect on wheels, zips, handles, nylon compression strap breakages and specific cracks or breaks in the polycarbonate shell or aluminium bumpers. The extended warranty
- [Limited Offer - Final Call](https://help-uk.july.com/en-GB/limited-offer---final-call-343974.md): Our Final Call promotion offers up to 40% off selected items at july.com/uk/final-call-2026/. The promotion runs from Friday 10 July until Monday 20 July at 11:59PM BST. Once the sale ends, discounted prices will no longer apply. The discount applies
- [Promos, Sales and Discount Codes?](https://help-uk.july.com/en-GB/promos-sales-and-discount-codes-343921.md): We run online and in store promotions throughout the year. To be notified of when promotions go live, please subscribe to our newsletter to be kept in the loop with all things July!. Simply head to http://july.com and scroll to the bottom of the page
- [🇬🇧 UK — Peak Season Promotion — Terms & Conditions](https://help-uk.july.com/en-GB/uk-%E2%80%94-peak-season-promotion-%E2%80%94-terms-and-conditions-6875812.md): For a limited time, gain early access to our Peak Season offers and save up to 25% on your order. Please see terms and conditions below. Bundle & Save. Discount Tiers. Selected Travel Bags Sale. We are also running an additional promotion of up to 30
- [Frequently Asked Questions](https://help-uk.july.com/en-GB/frequently-asked-questions-4746829.md): Saturday 28th February & Sunday March 1, 2026. Our warehouse sale will be available online only. Items will be discounted up to 50% off regular prices. Please note that discount percentages will vary per item. Selected items are available during our
- [Returns Policy](https://help-uk.july.com/en-GB/returns-policy-4746833.md): Policy Overview. Items purchased during our online warehouse sale are sold at heavily discounted prices. In accordance with the Consumer Contracts Regulations 2013, you have the right to return your order within 14 days of receiving your items. Outsi
- [Warranty Policy](https://help-uk.july.com/en-GB/warranty-policy-4746835.md): Yes, warehouse sale items do come with warranty coverage, which varies by product type:. Our warranty explicitly does NOT cover:. Repair of Repairable Faults. Non-Repairable Faults. Important notes about warranty claims:
- [Warehouse Sale - Terms & Conditions](https://help-uk.july.com/en-GB/warehouse-sale---terms-and-conditions-4746821.md): These Terms and Conditions ('Terms') apply to all purchases made during the July Warehouse Sale ('Sale'), whether in-store or online. By participating in the Sale, you agree to be bound by these Terms. The Sale runs for a limited time only:. The Sale
- [What is CaseSafe™?](https://help-uk.july.com/en-GB/what-is-casesafe-2644469.md): The July Carry On with CaseSafe is the world's first suitcase featuring an integrated, trackable TSA lock that's compatible with both Apple's Find My and Google's Find Hub networks. We know what it’s like to lose luggage. That’s why we’ve created Cas
- [July with CaseSafe™ - FAQ's](https://help-uk.july.com/en-GB/july-with-casesafe---faqs-2644474.md): Yes, the Classic range with CaseSafe still retains the same dimensions. Yes! The July Carry On with CaseSafe still features our signature Carry On. The suitcase is covered by our Lifetime Warranty, covering manufacturing faults that effect the functi
- [CaseSafe™ Privacy](https://help-uk.july.com/en-GB/casesafe-privacy-2644468.md): CaseSafe™ was created with a "privacy-by-design" approach. CaseSafe utilises the same secure, privacy-focused technology as AirTags and Android tracking devices. Data Encryption:. Who Can Access the Data:. Tracking Chip Location:. By tapping into the