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July - Help Centre (UK)

From early beginnings with our first Carry On Classic, we've since developed an entire collection of suitcases designed to suit all your cabin-side needs!

What's the difference between each Carry On?

All of our luggage is designed to fit a variety of different needs. While everyone's packing style is different and experiences may vary, we recommend the below luggage sizes based on the duration of your trip as a general guide.

Carry On (42L): 3-5 days
Checked (80L): Up to 2 weeks
Checked Plus (110L): Over 2 weeks

How do I pick the right size?

All July luggage comes with a guaranteed limited lifetime warranty that covers any defect on wheels, zips, handles, nylon compression strap breakages, and specific cracks or breaks in the polycarbonate shell or aluminum bumpers. 

The extended warranty does not cover any defects caused by improper use, cases that were bought second-hand or without proof of purchase directly from July and cosmetic damages, any bumps, scratches, scuffs or general wear and tear generated from using the case and have no impact on how the case is used or its functionality.

For more warranty information on other bags and accessories, please click here: https://july.com/au/faqs/#product-warranties

What is the July Warranty policy?

If you need to make any changes to your order, please get in touch with our Customer Happiness Team within 12 hours of submitting payment. 

To submit a request, complete the Contact Us form and select category "Order Changes". We will respond as soon as possible to action accordingly.

Please be advised that any requests for order changes may not be processed if submitted past the 12 hour time-frame.

I need to make changes to my order.

Save up to 40% off selected items for a limited time.

View our range of eligible items here: https://july.com/uk/final-call/

Enter code FINALCALL at checkout to receive the discount.

*May not be combined with any other offers and not applicable to past orders. Please note that items purchased with a discount are not eligible for return or exchange. Offer valid from 23 April 2024 and ends 7 May 2024 at 11:59pmGMT.

Limited Offer - Final Call

Thank you for your order!

Your order will be dispatched shortly. Please note that additional processing time is required if your order contains personalised items.

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