[’Yes’ answer]

\n

Yes, we offer refunds and exchanges within [# of days] days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. Please note that [any exceptions, e.g., sale items, refurbished products] are not eligible.

\n
\n

To return or exchange an item, please contact customer services on [email/phone #]. Refunds will be processed back to the original method of payment within [# of days] days of receiving the returned item.

\n
\n

[’No’ answer]

\n

Unfortunately, we are unable to offer refunds or exchanges after a purchase has been made. This policy is due to the nature of our products, which include [mention specific types of products, e.g. perishable, bespoke, digital, etc].

\n
\n

However, we are committed to ensuring customer satisfaction. If you receive a damaged or incorrect item, please contact us immediately on [email/phone #]. We will review the situation and strive to resolve the issue, which may include a replacement, discount, or store credit.

Help me find my perfect suitcase!

I need my order by December 25th!

Get more information

General

Order Support

Shipping

Returns & Exchanges

Product Warranties

Commonly Asked Questions

Care & Storage

Getting Started

Get support