July with CaseSafe™ - FAQ'sUpdated 16 days ago

Are the dimensions of the cases the same?

Yes, the Classic range with CaseSafe still retains the same dimensions.

Does the July Carry On with CaseSafe come with a Power Bank?

Our Core Colours of the July Carry On with CaseSafe will have the Power Bank. However, there will be limited edition colours where this feature isn't included. Carry On colours without the Power Bank will have it listed under the product name.

What is the warranty on the luggage? 

The suitcase is covered by our Lifetime Warranty, covering manufacturing faults that effect the functionality. The CaseSafe tracker in the lock is covered by a separate warranty.

What is the warranty on the CaseSafe™ tracker?

The CaseSafe tracker is covered by our 2 Year Ancillary Item Warranty for manufacturing faults, and can be replaced separately from the lock itself if needed. However, battery changes are not covered under this warranty.

Is the CaseSafe Trackable lock repairable?

Yes! The CaseSafe tracker can be removed from the case without needing to remove the lock. You can read more here. 

What Battery is compatible with the CaseSafe Trackable lock?

The CaseSafe tracker uses a CR2032 coin battery.

Are there instructions provided with the case to set up the CaseSafe Trackable lock?

Yes! Via a tag with a QR Code linking to an instruction webpage with setup guides. If you've removed the tag, you can also view the instructions here.