What is the 100 Day Returns Policy?Updated 20 hours ago

HOW DO 100-DAY RETURNS WORK?

We have designed our suitcases, bags, and accessories to be the perfect travel companions. However, if for whatever reason you decide that this is not the product for you, send it back to us within 100 days of placing your order and we’ll reimburse you to the original payment method, as long as the product(s) meet the conditions set out in this policy. The products must be unused, in their original condition and in their original packaging.

Please note: If returning multiple items, please nest when possible. Otherwise if unable to nest, you'll need to submit an additional return request through ReDo.

The 100-day returns policy does not apply for the following:

• Used items - products must be unused, in their original condition and in their original packaging
• Personalised items - these are bespoke items and cannot be returned or exchanged
• You have already returned the item once previously (an item can be returned once per order)
• You have ordered 20 or more individual items, or you purchased more than 50 items within a 6 month period (applies to both individual and corporate customers)
• The order was purchased during a promotion where T & C's specified that the item is excluded from the returns policy

  
  

If you have purchased your order from outside our regular shipping regions and wish to return your product, you will have to cover the shipping costs. 

*If your item has arrive damaged, please contact our team through our Contact Us Form. Please do not proceed through our returns portal.*

IS PACKAGING REQUIRED?

July requires all returns & exchanges items to be re-packaged in either it's original packaging or any form of packaging that will protect the item. If the returned item is not packaged accordingly, July reserves the right to withdraw the order for refund or exchange.

COMPLIMENTARY PROMOTIONAL ITEMS.

If deciding to return your order, any complimentary items obtained via promotion, prizes or giveaways, must be returned with the entirety of your order. If these are not returned, then the value of these items will be deducted from your total refund.

To return your product, please select your region here.