An Introduction to The Light Family

Get in touch with our Customer Happiness Team.

Contact Us

About Us

Visit Us

Main Site

July - Help Centre (UK)

Light

Getting Started

How do I "Set & Save"?

Subscribe to our Newsletter!

All gone? When is this coming back in stock?

General

What are my payment options?

Where are my order details?

I need to make changes to my order!

Order Support

When will I receive my order? (UK)

Where's the rest of my order?

What if my order is lost or damaged in transit?

Order Delivery

What is the 100 Day Returns Policy?

How do I return my order?

How is my order refunded?

Returns & Exchanges

What are July's Warranty Policies?

Luggage - Limited Lifetime Warranty

Bags & Accessories - Limited 5 Year Warranty

Small Leather Goods - Limited 2 Year Warranty

Ancillary Item - Limited 2 Year Warranty (DRAFT)

Product Warranties

Is July's luggage within Airline Standards?

Does it fit under the seat?

What's the difference between each Carry On?

What's the difference between each Checked Luggage?

Can I nest my luggage?

Commonly Asked Questions

How do I store my July?

How do I clean my Everyday Tote?

Can I wash the packing cells?

Care & Storage

Getting Started with the Classics

Setting Up Your Locks.

The Power Bank.

Care Instructions

Warranty Information

Classic

An Introduction to Your Trunks

Setting Up Your Trunk Locks

Trunks

Promos, Sales, and Discount Codes?

Mothers Day - Up to 20% Off Storewide

Seasonal Promotions